Please contact us as soon as you notice a problem. We will help you understand what has happened and work through the next step with you.
What to send
Include your order number, the product affected and a short explanation. Clear photos or a marked screenshot help us see the issue quickly. If it concerns artwork, include the relevant proof or design version so we can compare the same details.
For damage on delivery, keep the packaging and photograph both the parcel and the affected item. If several items or parcels are involved, tell us which ones need attention.
If you notice a problem in a proof or production photo
Reply to the email containing the image and point out the area you want us to check. Say clearly if you are asking us to pause the order, and look for our team's confirmation of what can be arranged.
What happens next?
Our team will review the information and explain the appropriate options under the applicable return and warranty policy. If we need another photo or detail, we will tell you exactly what would help.
You do not need to diagnose the cause yourself. Show us what you are seeing and we will help from there.