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Contact & Support

Need to reach us? This section explains how to contact RAGE Custom, what support channels are available, and how quickly you can expect a response.
How do I report a copyright or intellectual property concern? If you believe your copyrighted work or intellectual property has been used without authorization on the RAGE Custom platform, you can submit a formal notice by emailing us.
Do you offer support for bulk orders, media, or partnership inquiries? Whether you're ordering for a team, looking for wholesale pricing, or have a media or partnership inquiry, our team can help. Email us at info@ragecustom.com with your details.
How do I contact RAGE Custom? You can reach RAGE Custom by email, live chat, WhatsApp, or phone. We're available 7 days a week and happy to help with anything from design questions to order support.
Can I follow RAGE Custom on social media? Follow RAGE Custom on Instagram, Facebook, YouTube, LinkedIn, X (Twitter), and WhatsApp for product launches, design inspiration, and behind-the-scenes content.
How quickly can I expect a response? Live chat and WhatsApp are the fastest ways to reach us, with real-time responses during business hours. Email replies typically follow within one business day.
Getting Started
  • Can I see examples or inspiration before I order?
  • How is RAGE Custom different from other options?
  • How do I get started with ordering from RAGE Custom?
  • Can I place a bulk, team, corporate, or organization order?
  • I already have a design. What’s the best way to place my order?
  • Do I need an account to place an order?
  • Is RAGE Custom environmentally and socially responsible?
  • Can I order a blank?
  • What if I need help designing my product?
  • Where is RAGE Custom based, and where are products made?
Designing Your Product
  • Can I share my design with my team so they can also place orders?
  • Can I request a sample before committing to a full order?
  • How do I use the online design tool?
  • How do I design a custom product with RAGE Custom?
  • How do I approve a proof before production?
  • What is Design Mode, and should I choose 3D or 2D?
  • Can I order multiple names, numbers, sizes, colors, or design variations?
  • Are there blank templates I can download for my product?
  • What file formats should I use when uploading a complete design?
  • What parts of the product can I customize?
  • How does the Free Design Service work?
  • What if I need changes after submitting or approving my design?
  • Can I use AI-generated images (Midjourney, ChatGPT, Gemini, etc.) for my design?
  • Can you work with brand guidelines, logos, and specific color requirements?
  • What content is prohibited and will not be printed?
  • What image formats can I upload in the online design tool?
Ordering & Payments
  • What payment methods do you accept?
  • Is there a minimum order quantity, and do you offer bulk discounts?
  • Can each member of my team or group pay individually for their portion of the order?
  • Do you offer discounts, promo codes, or rewards?
  • How do I reorder a design I've previously ordered?
  • How do I place an order with RAGE Custom?
  • When do I pay for my order?
  • How much will my order cost?
Products (Apparel / Equipment / Accessories)
  • General Product Information
    • How do I view or submit a product review?
    • Can you develop a product style that isn't on your website?
    • Can you copy a design of another brand?
    • Are your custom products as good as top-branded ones?
    • What products does RAGE Custom offer?
  • Apparel
    • Is my sizing information private?
    • Do you have a sizing guide for apparel?
    • Can you match our exact Pantone colours for corporate or team orders?
    • How should I care for my custom apparel?
    • How does the Made-to-Measure option work?
    • What fabrics, printing, and embroidery options do you recommend?
    • What is REALFit ID and how do I use it?
  • Equipment
    • What custom balls do you offer?
    • What field hockey sticks and equipment do you offer?
    • What is the Dynamic Performance Scale (DPS)?
    • How do I choose the right field hockey stick length?
    • What padel rackets do you offer?
    • What types of equipment does RAGE Custom offer?
  • Other Products
    • What accessories does RAGE Custom offer?
    • Can I personalize accessories for a team or event?
Shipping, Tracking & Delivery
  • Do you offer expedited or rush shipping?
  • Where do you ship from?
  • Which countries do you ship to?
  • How are international taxes and duties handled?
  • How long will my order take to arrive?
  • Can you guarantee delivery by a specific deadline?
  • How do I track my shipment?
  • What's the difference between production time and shipping time?
  • Why does the DHL tracking page sometimes show a longer delivery estimate?
Order Management & Changes
  • How do I track the status of my order?
  • Can I cancel my order?
  • I've lost my order details or confirmation email. What should I do?
  • Can I change my order details after placing it?
  • What happens after I place or approve my order?
  • How do I check or change my order after placing it?
Account Management
  • Can I close or deactivate my account?
  • How do I create an account or sign in as a returning customer?
  • How is my personal and payment information stored and protected?
  • How do I manage my RAGE Custom account?
  • I forgot my password or login details. What should I do?
  • How do I update my account details, saved addresses, or password?
Returns, Warranty & Issues
  • How long do refunds take to process?
  • What warranty do RAGE Custom products include?
  • How do I report a problem with my order or product?
  • What is RAGE Custom's return and warranty policy?
  • Can I return or exchange a custom product if I change my mind?
  • What if my package is lost, stolen, or damaged during shipping?
Programs & Rewards
  • How does the Refer a Friend program work?
  • Gift Card FAQs
  • How do affiliate earnings and payments work?
  • How does the RAGE Rewards points program work?
  • Refer a Friend: common questions
  • What are the affiliate program rules and restrictions?
  • What is the RAGE Custom Affiliate Program and how do I join?
  • Who can become an affiliate, and what do you look for?
  • What programs does RAGE Custom offer?
  • How do I buy and send a RAGE Custom Gift Card?
  • How do I earn, redeem, and level up in RAGE Rewards?
Contact & Support
  • How do I report a copyright or intellectual property concern?
  • Do you offer support for bulk orders, media, or partnership inquiries?
  • How do I contact RAGE Custom?
  • Can I follow RAGE Custom on social media?
  • How quickly can I expect a response?
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