After your order is placed, our team checks the details and guides it through the stages needed for your products. Keep an eye on the email address you used at checkout for updates and anything that needs your attention.
The usual journey
Order confirmation gives you the order reference and the details to check.
Artwork preparation turns the submitted design into a production proof.
Proof review gives you a chance to check wording, names, numbers, artwork and placement. Follow the deadline in the message and our proof review guidance.
Production makes the items to the confirmed order details.
Product checks and any photos shared with you help identify issues before dispatch. If you spot a concern, reply promptly with the specific detail.
Dispatch updates include the shipment tracking information.
The exact steps can vary by product, and different items may progress or ship separately. An order marked completed is not itself confirmation of delivery.
Follow progress or request help
Check orders.ragecustom.com or My Account. If you need a change, reply to the current order conversation and wait for the team's confirmation. See order changes.