Please get in touch as soon as you notice something you want to change. We will check the order's current stage and help with the options available.
Tell us exactly what needs changing
Reply to the latest order email or contact us with your order number. Explain the old and new details, such as the address, size, quantity, name or artwork version.
For artwork, send one clearly identified final file and describe the corrections. See design changes.
Wait for confirmation
A message or new attachment does not automatically change the order or pause production. Our team will confirm whether the change is possible, whether a hold has been placed, and any effect on price or delivery.
Changes become more limited as production and dispatch progress, but we are happy to check your situation.
Changing your address
Updating a saved address in My Account affects future checkout details. It does not automatically change an existing order. Contact us about the order itself, particularly if a parcel may already be in transit.