Contact us as soon as you can if you need to cancel. The earlier we hear from you, the more options we are likely to have before work on your custom product progresses.
Request a cancellation
Reply to your latest order email or contact our team with your order number and a clear cancellation request. We will check the current stage and confirm what can be done.
Sending the request does not itself stop production. Wait for our acknowledgement and confirmation of the cancellation or hold.
What happens to my payment?
We will explain the applicable refund and any agreed costs based on your order's stage and terms. Once production has started, cancellation may be limited because the item is being made for you.
If the request relates to a problem with the order, tell us what happened so we can assess the right solution. This guidance does not limit any rights that apply to your purchase.
See refund timing and changing an order.