If something is wrong with your order, our team will help you work through it. Start by telling us the problem so we can assess the right solution for your product.
Defects, printing errors and wrong items
Send your order number, a clear explanation and photos showing the issue. For artwork concerns, identify the difference from the order or proof so we can check it accurately.
For confirmed printing errors or incorrect items, a replacement or refund may be appropriate. Other warranty issues are assessed under the coverage for that product. We will explain the proposed remedy and any return arrangements with you.
Check the product's coverage
The Warranty and Returns section on the product page gives its specific terms. Report concerns promptly rather than waiting for the end of a stated warranty period.
Custom items that match the chosen specification are generally not returnable simply for a change of mind. See change of mind guidance.
Before sending anything back
Contact us first for the correct return address and any authorisation or reference needed. Keep the item and packaging until the arrangements are confirmed.
See reporting a problem, delivery damage or loss and refund timing.
The full Return Policy and applicable product terms provide further detail. Nothing in this guide limits your statutory rights.