RAGE Custom Support
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Other Products

Can I personalize accessories for a team or event? How to customize and personalize accessories with individual names, team branding, or corporate logos for bulk orders.
What accessories does RAGE Custom offer? Our range of customizable accessories, including drawstring bags and neck gaiters, with ordering minimums and details.
Getting Started
  • Can I see examples or inspiration before I order?
  • How is RAGE Custom different from other options?
  • How do I get started with ordering from RAGE Custom?
  • I already have a design. What’s the best way to place my order?
  • Can I place a bulk, team, corporate, or organization order?
  • Is RAGE Custom environmentally and socially responsible?
  • Do I need an account to place an order?
  • Can I order a blank?
  • What if I need help designing my product?
  • Where is RAGE Custom based, and where are products made?
Designing Your Product
  • Can I use AI-generated images (Midjourney, ChatGPT, Gemini, etc.) for my design?
  • What file formats should I use when uploading a complete design?
  • Can I request a sample before committing to a full order?
  • Can I share my design with my team so they can also place orders?
  • How do I approve a proof before production?
  • Can I order multiple names, numbers, sizes, colors, or design variations?
  • What is Design Mode, and should I choose 3D or 2D?
  • How do I use the online design tool?
  • Are there blank templates I can download for my product?
  • Can you work with brand guidelines, logos, and specific color requirements?
  • How do I design a custom product with RAGE Custom?
  • How does the Free Design Service work?
  • What image formats can I upload in the online design tool?
  • What if I need changes after submitting or approving my design?
  • What parts of the product can I customize?
  • What content is prohibited and will not be printed?
Ordering & Payments
  • What payment methods do you accept?
  • Is there a minimum order quantity, and do you offer bulk discounts?
  • Can each member of my team or group pay individually for their portion of the order?
  • How do I place an order with RAGE Custom?
  • How do I reorder a design I've previously ordered?
  • Do you offer discounts, promo codes, or rewards?
  • How much will my order cost?
  • When do I pay for my order?
Products (Apparel / Equipment / Accessories)
  • General Product Information
    • How do I view or submit a product review?
    • Can you copy a design of another brand?
    • Are your custom products as good as top-branded ones?
    • Can you develop a product style that isn't on your website?
    • What products does RAGE Custom offer?
  • Apparel
    • Do you have a sizing guide for apparel?
    • Can you match our exact Pantone colours for corporate or team orders?
    • How does the Made-to-Measure option work?
    • How should I care for my custom apparel?
    • Is my sizing information private?
    • What is REALFit ID and how do I use it?
    • What fabrics, printing, and embroidery options do you recommend?
  • Equipment
    • How do I choose the right field hockey stick length?
    • What field hockey sticks and equipment do you offer?
    • What custom balls do you offer?
    • What padel rackets do you offer?
    • What is the Dynamic Performance Scale (DPS)?
    • What types of equipment does RAGE Custom offer?
  • Other Products
    • Can I personalize accessories for a team or event?
    • What accessories does RAGE Custom offer?
Shipping, Tracking & Delivery
  • Do you offer expedited or rush shipping?
  • Where do you ship from?
  • How long will my order take to arrive?
  • Can you guarantee delivery by a specific deadline?
  • How are international taxes and duties handled?
  • What's the difference between production time and shipping time?
  • Which countries do you ship to?
  • Why does the DHL tracking page sometimes show a longer delivery estimate?
  • How do I track my shipment?
Order Management & Changes
  • How do I track the status of my order?
  • Can I cancel my order?
  • I've lost my order details or confirmation email. What should I do?
  • What happens after I place or approve my order?
  • Can I change my order details after placing it?
  • How do I check or change my order after placing it?
Account Management
  • Can I close or deactivate my account?
  • How do I create an account or sign in as a returning customer?
  • I forgot my password or login details. What should I do?
  • How do I manage my RAGE Custom account?
  • How do I update my account details, saved addresses, or password?
  • How is my personal and payment information stored and protected?
Returns, Warranty & Issues
  • How long do refunds take to process?
  • Can I return or exchange a custom product if I change my mind?
  • What is RAGE Custom's return and warranty policy?
  • What warranty do RAGE Custom products include?
  • What if my package is lost, stolen, or damaged during shipping?
  • How do I report a problem with my order or product?
Programs & Rewards
  • How does the Refer a Friend program work?
  • Who can become an affiliate, and what do you look for?
  • Refer a Friend: common questions
  • How do I earn, redeem, and level up in RAGE Rewards?
  • How does the RAGE Rewards points program work?
  • What is the RAGE Custom Affiliate Program and how do I join?
  • Gift Card FAQs
  • What are the affiliate program rules and restrictions?
  • How do I buy and send a RAGE Custom Gift Card?
  • How do affiliate earnings and payments work?
  • What programs does RAGE Custom offer?
Contact & Support
  • How do I report a copyright or intellectual property concern?
  • Do you offer support for bulk orders, media, or partnership inquiries?
  • How do I contact RAGE Custom?
  • Can I follow RAGE Custom on social media?
  • How quickly can I expect a response?
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