Changes, returns & warranty

Need to change an order or put something right? Find clear steps for getting help, reporting a problem and understanding returns and warranty support.
What warranty does my product include? Warranty coverage depends on the product, so check the Warranty and Returns section on its product page for the relevant period, coverage and conditions.
What if my parcel is missing or arrives damaged? Contact us promptly if your parcel is missing or arrives damaged. We will help investigate with the courier and explain the next steps for your order.
Can I return a custom product if I change my mind? Products made to your chosen design and specifications are generally not eligible for a return simply because you change your mind.
How do I report a problem with my order or product? Please contact us as soon as you notice a problem. We will help you understand what has happened and work through the next step with you.
How do returns, replacements and warranty claims work? If something is wrong with your order, our team will help you work through it. Start by telling us the problem so we can assess the right solution for your product.
I cannot find my order confirmation. What should I do? Check your inbox, spam and promotions folders for messages from RAGE Custom. If you ordered while signed in, you can also find the order in My Account.
Can I cancel my order? Contact us as soon as you can if you need to cancel. The earlier we hear from you, the more options we are likely to have before work on your custom product progresses.
Can I change my order details after placing it? Please get in touch as soon as you notice something you want to change. We will check the order's current stage and help with the options available.
How long do refunds take to process? Once your refund is approved and issued, the time it takes to appear depends on your original payment method and payment provider.