RAGE Custom Support
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How can we help you?

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Can I get my order sooner?

Yes. You can choose an available earlier delivery date in your cart or at checkout and see any extra cost before you pay.

How are international taxes and duties handled?

Here is what to expect for your destination, so you can choose your delivery option with confidence.

How does the Free Design Service work?

Our Free Design Service helps turn your idea into a design for your product, at no extra charge. You do not need design experience or special software.

How long will my order take to arrive?

Custom orders usually arrive in two to four weeks. You can see the delivery date for your order before you pay and choose an available earlier date if that suits you better.

How much will my order cost?

You can build your order and review the price before you pay.

I have a design. How do I place my order?

Yes, you can order using the design you already have, including a design our team has prepared for you.

Categories

Design & ordering

Start with your design or let us help you create one. Find clear steps for uploading artwork, ordering, checking your proof and making your idea a finished product.

Prices, payments & bulk orders

See how pricing, delivery charges and taxes work before you pay. Explore payment options, quantity savings, samples and orders for teams or businesses.

Products, sizing & care

Find the right product, compare the available options and choose your size with confidence. Learn about artwork, materials and caring for your custom items.

Delivery & tracking

Choose a delivery date, explore faster options and follow your order from production to arrival. Find help with tracking, separate parcels and delivery questions.

Accounts & rewards

Manage your account, find your orders and explore rewards, referrals and gift cards. Get help signing in, updating your details or using your benefits.

Changes, returns & warranty

Need to change an order or put something right? Find clear steps for getting help, reporting a problem and understanding returns and warranty support.
Design & ordering
  • I have a design. How do I place my order?
  • How does the Free Design Service work?
  • How do I place an order with RAGE Custom?
  • How do I design a custom product with RAGE Custom?
  • Can you help me design my product?
  • How do I get started with RAGE Custom?
  • What file formats should I use for a complete design?
  • Where can I download a product design template?
  • How does RAGE Custom approach sustainability?
  • How do I report a copyright or content concern?
  • How do I use the online design tool?
  • Who should I contact about a business, media or partnership enquiry?
  • How do I contact RAGE Custom?
  • Can I change my design after submitting it?
  • Can I use images made with AI for my design?
  • Can I order different names, numbers, sizes or designs?
  • What parts of a product can I customise?
  • Can I order a blank product?
  • Who operates RAGE Custom, and where are products made?
  • Where can I follow RAGE Custom?
  • How quickly can I expect a response?
  • How do I review my proof before production?
  • What images can I upload in the design tool?
  • What content can I use in my design?
  • Can I share my design with my team?
  • Can you work with our brand guidelines and colours?
  • Should I choose 2D or 3D design mode?
  • Can I see examples or inspiration before I order?
  • Do I need an account to place an order?
  • What makes RAGE Custom different?
Prices, payments & bulk orders
  • How do I reorder a previous design?
  • Do you offer discounts, promo codes or rewards?
  • When do I pay for my order?
  • How much will my order cost?
  • Can I place a bulk, team or business order?
  • How are international taxes and duties handled?
  • Is there a minimum order quantity, and do you offer quantity discounts?
  • What payment methods do you accept?
  • Can I request a sample before a larger order?
  • Can team members pay for their own items?
Products, sizing & care
  • Can I personalise accessories for a team or event?
  • What custom accessories do you offer?
  • What custom balls do you offer?
  • What is the Dynamic Performance Scale for padel rackets?
  • How do I choose a custom padel racket?
  • How do I choose a field hockey stick length?
  • What field hockey products do you offer?
  • What sports equipment can I customise?
  • Can you match our Pantone colours?
  • How should I care for my custom apparel?
  • What is REALFit ID, and how do I use it?
  • Where can I read or leave a product review?
  • Can you develop a product that is not on your website?
  • What products does RAGE Custom offer?
  • How is my sizing information handled?
  • How does clothing made to my measurements work?
  • How do I choose my apparel size?
  • What fabrics, printing and embroidery options do you offer?
  • Can you reproduce another brand or team design?
  • How can I judge the quality of your custom products?
Delivery & tracking
  • What happens after I place my order?
  • How do I check or change an existing order?
  • Which countries do you ship to?
  • Why does the courier show a different delivery estimate?
  • How do I track my shipment?
  • What is the difference between production time and shipping time?
  • What does the faster delivery commitment cover?
  • Can I get my order sooner?
  • How long will my order take to arrive?
  • How does delivery work?
  • How do I check the status of my order?
Accounts & rewards
  • How do RAGE Custom gift cards work?
  • How do I buy and send a RAGE Custom gift card?
  • What are the affiliate program rules?
  • How do affiliate earnings and payments work?
  • Who can apply to become a RAGE Custom affiliate?
  • How do I join the RAGE Custom Affiliate Program?
  • What if my referral discount or reward is missing?
  • How do RAGE Rewards tiers and redemption limits work?
  • How does the RAGE Rewards points program work?
  • What rewards and gifting programs do you offer?
  • How is my personal and payment information handled?
  • How do I update my account details or saved addresses?
  • I forgot my password or login details. What should I do?
  • What can I do in My Account?
  • How does Refer a Friend work?
  • Can I close my account?
  • How do I create an account or sign in?
Changes, returns & warranty
  • What warranty does my product include?
  • What if my parcel is missing or arrives damaged?
  • Can I return a custom product if I change my mind?
  • How do I report a problem with my order or product?
  • How do returns, replacements and warranty claims work?
  • I cannot find my order confirmation. What should I do?
  • Can I cancel my order?
  • Can I change my order details after placing it?
  • How long do refunds take to process?
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