Use the shipment tracking link in your dispatch email to follow the parcel on the courier's tracking page. You can also check the order through Track Your Order or orders.ragecustom.com.
Tracking has not updated yet
A label can be created before the courier collects the parcel, and scans can take time to appear. Check the latest event and its date rather than treating a label notification as proof of collection.
If tracking stops progressing, shows an exception or the expected date has passed, contact us with your order number and tracking reference. We will help check what is happening.
More than one parcel
An order can travel in separate parcels, particularly when it contains different product types. Follow each tracking link separately, as parcels may arrive on different days.
If only part of your order has arrived, compare the items received with the order details and check for another dispatch message. Ask us if you are unsure whether anything is still on the way.
See missing or damaged deliveries if a parcel needs attention.