RAGE Custom Support
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Apparel

How does the Made-to-Measure option work? How to order apparel custom-cut to your exact measurements, and what to expect in terms of pricing and delivery.
Do you have a sizing guide for apparel? How to find and use our size charts, and what to do if standard sizes don't fit.
Can you match our exact Pantone colours for corporate or team orders? How to ensure precise colour accuracy for corporate branding and team kits.
How should I care for my custom apparel? Washing and care instructions to keep your custom apparel performing and looking its best.
What is REALFit ID and how do I use it? How to create a REALFit ID and use it to order perfectly fitting custom apparel.
What fabrics, printing, and embroidery options do you recommend? How our climate-based fabric selection, sublimation printing, and embroidery options work for custom apparel.
Is my sizing information private? How RAGE Custom stores and protects your sizing data, and what you can do with it.
Getting Started
  • Can I see examples or inspiration before I order?
  • How is RAGE Custom different from other options?
  • How do I get started with ordering from RAGE Custom?
  • I already have a design. What’s the best way to place my order?
  • Can I place a bulk, team, corporate, or organization order?
  • Is RAGE Custom environmentally and socially responsible?
  • Do I need an account to place an order?
  • Can I order a blank?
  • What if I need help designing my product?
  • Where is RAGE Custom based, and where are products made?
Designing Your Product
  • Can I use AI-generated images (Midjourney, ChatGPT, Gemini, etc.) for my design?
  • Can I request a sample before committing to a full order?
  • What file formats should I use when uploading a complete design?
  • What content is prohibited and will not be printed?
  • Can I order multiple names, numbers, sizes, colors, or design variations?
  • Can I share my design with my team so they can also place orders?
  • How do I use the online design tool?
  • What is Design Mode, and should I choose 3D or 2D?
  • Are there blank templates I can download for my product?
  • How do I approve a proof before production?
  • What image formats can I upload in the online design tool?
  • How do I design a custom product with RAGE Custom?
  • How does the Free Design Service work?
  • Can you work with brand guidelines, logos, and specific color requirements?
  • What parts of the product can I customize?
  • What if I need changes after submitting or approving my design?
Ordering & Payments
  • What payment methods do you accept?
  • Is there a minimum order quantity, and do you offer bulk discounts?
  • Can each member of my team or group pay individually for their portion of the order?
  • How do I reorder a design I've previously ordered?
  • How do I place an order with RAGE Custom?
  • How much will my order cost?
  • Do you offer discounts, promo codes, or rewards?
  • When do I pay for my order?
Products (Apparel / Equipment / Accessories)
  • General Product Information
    • Are your custom products as good as top-branded ones?
    • How do I view or submit a product review?
    • Can you copy a design of another brand?
    • Can you develop a product style that isn't on your website?
    • What products does RAGE Custom offer?
  • Apparel
    • How does the Made-to-Measure option work?
    • Do you have a sizing guide for apparel?
    • Can you match our exact Pantone colours for corporate or team orders?
    • How should I care for my custom apparel?
    • What is REALFit ID and how do I use it?
    • What fabrics, printing, and embroidery options do you recommend?
    • Is my sizing information private?
  • Equipment
    • What custom balls do you offer?
    • How do I choose the right field hockey stick length?
    • What field hockey sticks and equipment do you offer?
    • What padel rackets do you offer?
    • What is the Dynamic Performance Scale (DPS)?
    • What types of equipment does RAGE Custom offer?
  • Other Products
    • Can I personalize accessories for a team or event?
    • What accessories does RAGE Custom offer?
Shipping, Tracking & Delivery
  • Do you offer expedited or rush shipping?
  • Where do you ship from?
  • What's the difference between production time and shipping time?
  • Can you guarantee delivery by a specific deadline?
  • How long will my order take to arrive?
  • How are international taxes and duties handled?
  • Why does the DHL tracking page sometimes show a longer delivery estimate?
  • Which countries do you ship to?
  • How do I track my shipment?
Order Management & Changes
  • How do I track the status of my order?
  • Can I cancel my order?
  • I've lost my order details or confirmation email. What should I do?
  • What happens after I place or approve my order?
  • How do I check or change my order after placing it?
  • Can I change my order details after placing it?
Account Management
  • Can I close or deactivate my account?
  • How do I create an account or sign in as a returning customer?
  • How do I manage my RAGE Custom account?
  • I forgot my password or login details. What should I do?
  • How do I update my account details, saved addresses, or password?
  • How is my personal and payment information stored and protected?
Returns, Warranty & Issues
  • How long do refunds take to process?
  • Can I return or exchange a custom product if I change my mind?
  • What is RAGE Custom's return and warranty policy?
  • What if my package is lost, stolen, or damaged during shipping?
  • What warranty do RAGE Custom products include?
  • How do I report a problem with my order or product?
Programs & Rewards
  • How does the Refer a Friend program work?
  • Who can become an affiliate, and what do you look for?
  • How does the RAGE Rewards points program work?
  • How do I earn, redeem, and level up in RAGE Rewards?
  • Refer a Friend: common questions
  • Gift Card FAQs
  • What is the RAGE Custom Affiliate Program and how do I join?
  • How do affiliate earnings and payments work?
  • What are the affiliate program rules and restrictions?
  • How do I buy and send a RAGE Custom Gift Card?
  • What programs does RAGE Custom offer?
Contact & Support
  • How do I report a copyright or intellectual property concern?
  • Do you offer support for bulk orders, media, or partnership inquiries?
  • How do I contact RAGE Custom?
  • Can I follow RAGE Custom on social media?
  • How quickly can I expect a response?
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