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Apparel

Is my sizing information private? How RAGE Custom stores and protects your sizing data, and what you can do with it.
Do you have a sizing guide for apparel? How to find and use our size charts, and what to do if standard sizes don't fit.
Can you match our exact Pantone colours for corporate or team orders? How to ensure precise colour accuracy for corporate branding and team kits.
How should I care for my custom apparel? Washing and care instructions to keep your custom apparel performing and looking its best.
How does the Made-to-Measure option work? How to order apparel custom-cut to your exact measurements, and what to expect in terms of pricing and delivery.
What fabrics, printing, and embroidery options do you recommend? How our climate-based fabric selection, sublimation printing, and embroidery options work for custom apparel.
What is REALFit ID and how do I use it? How to create a REALFit ID and use it to order perfectly fitting custom apparel.
Getting Started
  • Can I see examples or inspiration before I order?
  • How is RAGE Custom different from other options?
  • How do I get started with ordering from RAGE Custom?
  • Can I place a bulk, team, corporate, or organization order?
  • I already have a design. What’s the best way to place my order?
  • Do I need an account to place an order?
  • Is RAGE Custom environmentally and socially responsible?
  • Can I order a blank?
  • What if I need help designing my product?
  • Where is RAGE Custom based, and where are products made?
Designing Your Product
  • Can I share my design with my team so they can also place orders?
  • Can I request a sample before committing to a full order?
  • How do I use the online design tool?
  • How do I design a custom product with RAGE Custom?
  • How do I approve a proof before production?
  • What is Design Mode, and should I choose 3D or 2D?
  • Can I order multiple names, numbers, sizes, colors, or design variations?
  • Are there blank templates I can download for my product?
  • What file formats should I use when uploading a complete design?
  • What parts of the product can I customize?
  • How does the Free Design Service work?
  • What if I need changes after submitting or approving my design?
  • Can I use AI-generated images (Midjourney, ChatGPT, Gemini, etc.) for my design?
  • Can you work with brand guidelines, logos, and specific color requirements?
  • What content is prohibited and will not be printed?
  • What image formats can I upload in the online design tool?
Ordering & Payments
  • What payment methods do you accept?
  • Is there a minimum order quantity, and do you offer bulk discounts?
  • Can each member of my team or group pay individually for their portion of the order?
  • Do you offer discounts, promo codes, or rewards?
  • How do I reorder a design I've previously ordered?
  • How do I place an order with RAGE Custom?
  • When do I pay for my order?
  • How much will my order cost?
Products (Apparel / Equipment / Accessories)
  • General Product Information
    • How do I view or submit a product review?
    • Can you develop a product style that isn't on your website?
    • Can you copy a design of another brand?
    • Are your custom products as good as top-branded ones?
    • What products does RAGE Custom offer?
  • Apparel
    • Is my sizing information private?
    • Do you have a sizing guide for apparel?
    • Can you match our exact Pantone colours for corporate or team orders?
    • How should I care for my custom apparel?
    • How does the Made-to-Measure option work?
    • What fabrics, printing, and embroidery options do you recommend?
    • What is REALFit ID and how do I use it?
  • Equipment
    • What custom balls do you offer?
    • What field hockey sticks and equipment do you offer?
    • What is the Dynamic Performance Scale (DPS)?
    • How do I choose the right field hockey stick length?
    • What padel rackets do you offer?
    • What types of equipment does RAGE Custom offer?
  • Other Products
    • What accessories does RAGE Custom offer?
    • Can I personalize accessories for a team or event?
Shipping, Tracking & Delivery
  • Do you offer expedited or rush shipping?
  • Where do you ship from?
  • Which countries do you ship to?
  • How are international taxes and duties handled?
  • How long will my order take to arrive?
  • Can you guarantee delivery by a specific deadline?
  • How do I track my shipment?
  • What's the difference between production time and shipping time?
  • Why does the DHL tracking page sometimes show a longer delivery estimate?
Order Management & Changes
  • How do I track the status of my order?
  • Can I cancel my order?
  • I've lost my order details or confirmation email. What should I do?
  • Can I change my order details after placing it?
  • What happens after I place or approve my order?
  • How do I check or change my order after placing it?
Account Management
  • Can I close or deactivate my account?
  • How do I create an account or sign in as a returning customer?
  • How is my personal and payment information stored and protected?
  • How do I manage my RAGE Custom account?
  • I forgot my password or login details. What should I do?
  • How do I update my account details, saved addresses, or password?
Returns, Warranty & Issues
  • How long do refunds take to process?
  • What warranty do RAGE Custom products include?
  • How do I report a problem with my order or product?
  • What is RAGE Custom's return and warranty policy?
  • Can I return or exchange a custom product if I change my mind?
  • What if my package is lost, stolen, or damaged during shipping?
Programs & Rewards
  • How does the Refer a Friend program work?
  • Gift Card FAQs
  • How do affiliate earnings and payments work?
  • How does the RAGE Rewards points program work?
  • Refer a Friend: common questions
  • What are the affiliate program rules and restrictions?
  • What is the RAGE Custom Affiliate Program and how do I join?
  • Who can become an affiliate, and what do you look for?
  • What programs does RAGE Custom offer?
  • How do I buy and send a RAGE Custom Gift Card?
  • How do I earn, redeem, and level up in RAGE Rewards?
Contact & Support
  • How do I report a copyright or intellectual property concern?
  • Do you offer support for bulk orders, media, or partnership inquiries?
  • How do I contact RAGE Custom?
  • Can I follow RAGE Custom on social media?
  • How quickly can I expect a response?
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