RAGE Custom Support
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General Product Information

How do I view or submit a product review? How to read customer reviews and how the post-purchase review process works.
Can you copy a design of another brand? Our policy on reproducing third-party logos, trademarks, and branded designs.
Can you develop a product style that isn't on your website? How to request a custom product development outside our standard catalogue.
Are your custom products as good as top-branded ones? Why RAGE Custom products aren't just comparable to top brands, they're built differently, and why that matters.
What products does RAGE Custom offer? An overview of our customizable product range, including apparel, equipment, and accessories.
Getting Started
  • Can I see examples or inspiration before I order?
  • How is RAGE Custom different from other options?
  • How do I get started with ordering from RAGE Custom?
  • Can I place a bulk, team, corporate, or organization order?
  • I already have a design. What’s the best way to place my order?
  • Do I need an account to place an order?
  • Is RAGE Custom environmentally and socially responsible?
  • Can I order a blank?
  • What if I need help designing my product?
  • Where is RAGE Custom based, and where are products made?
Designing Your Product
  • Can I share my design with my team so they can also place orders?
  • Can I request a sample before committing to a full order?
  • How do I approve a proof before production?
  • How do I use the online design tool?
  • How do I design a custom product with RAGE Custom?
  • What is Design Mode, and should I choose 3D or 2D?
  • Can I order multiple names, numbers, sizes, colors, or design variations?
  • What file formats should I use when uploading a complete design?
  • Are there blank templates I can download for my product?
  • What parts of the product can I customize?
  • How does the Free Design Service work?
  • What if I need changes after submitting or approving my design?
  • Can I use AI-generated images (Midjourney, ChatGPT, Gemini, etc.) for my design?
  • Can you work with brand guidelines, logos, and specific color requirements?
  • What content is prohibited and will not be printed?
  • What image formats can I upload in the online design tool?
Ordering & Payments
  • What payment methods do you accept?
  • Is there a minimum order quantity, and do you offer bulk discounts?
  • Can each member of my team or group pay individually for their portion of the order?
  • Do you offer discounts, promo codes, or rewards?
  • How do I reorder a design I've previously ordered?
  • How do I place an order with RAGE Custom?
  • How much will my order cost?
  • When do I pay for my order?
Products (Apparel / Equipment / Accessories)
  • General Product Information
    • How do I view or submit a product review?
    • Can you copy a design of another brand?
    • Can you develop a product style that isn't on your website?
    • Are your custom products as good as top-branded ones?
    • What products does RAGE Custom offer?
  • Apparel
    • Is my sizing information private?
    • Do you have a sizing guide for apparel?
    • How does the Made-to-Measure option work?
    • Can you match our exact Pantone colours for corporate or team orders?
    • How should I care for my custom apparel?
    • What fabrics, printing, and embroidery options do you recommend?
    • What is REALFit ID and how do I use it?
  • Equipment
    • What custom balls do you offer?
    • What field hockey sticks and equipment do you offer?
    • What is the Dynamic Performance Scale (DPS)?
    • How do I choose the right field hockey stick length?
    • What padel rackets do you offer?
    • What types of equipment does RAGE Custom offer?
  • Other Products
    • What accessories does RAGE Custom offer?
    • Can I personalize accessories for a team or event?
Shipping, Tracking & Delivery
  • Where do you ship from?
  • Do you offer expedited or rush shipping?
  • Which countries do you ship to?
  • How are international taxes and duties handled?
  • Can you guarantee delivery by a specific deadline?
  • How long will my order take to arrive?
  • How do I track my shipment?
  • Why does the DHL tracking page sometimes show a longer delivery estimate?
  • What's the difference between production time and shipping time?
Order Management & Changes
  • How do I track the status of my order?
  • Can I cancel my order?
  • I've lost my order details or confirmation email. What should I do?
  • Can I change my order details after placing it?
  • What happens after I place or approve my order?
  • How do I check or change my order after placing it?
Account Management
  • Can I close or deactivate my account?
  • How do I create an account or sign in as a returning customer?
  • How is my personal and payment information stored and protected?
  • How do I manage my RAGE Custom account?
  • I forgot my password or login details. What should I do?
  • How do I update my account details, saved addresses, or password?
Returns, Warranty & Issues
  • How long do refunds take to process?
  • What warranty do RAGE Custom products include?
  • How do I report a problem with my order or product?
  • What is RAGE Custom's return and warranty policy?
  • Can I return or exchange a custom product if I change my mind?
  • What if my package is lost, stolen, or damaged during shipping?
Programs & Rewards
  • How does the Refer a Friend program work?
  • Gift Card FAQs
  • How does the RAGE Rewards points program work?
  • How do affiliate earnings and payments work?
  • What are the affiliate program rules and restrictions?
  • Refer a Friend: common questions
  • What is the RAGE Custom Affiliate Program and how do I join?
  • What programs does RAGE Custom offer?
  • How do I buy and send a RAGE Custom Gift Card?
  • Who can become an affiliate, and what do you look for?
  • How do I earn, redeem, and level up in RAGE Rewards?
Contact & Support
  • How do I report a copyright or intellectual property concern?
  • Do you offer support for bulk orders, media, or partnership inquiries?
  • How do I contact RAGE Custom?
  • Can I follow RAGE Custom on social media?
  • How quickly can I expect a response?
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