Once your refund is approved and issued, the time it takes to appear depends on your original payment method and payment provider. We will confirm when it has been issued so you know where things stand.
Where does the refund go?
An approved monetary refund normally returns through the original payment method. If a different arrangement is needed, our team will explain it with you. Rewards points or store credit are an alternative only if you agree to them, and their redemption rules still apply.
Still waiting for your refund?
Check the confirmation we sent and allow for your provider's processing time. If the refund has not appeared when expected, contact us with your order number. We can check the issue date and provide any available reference for your payment provider.
Please do not send full card details or passwords.
What about a replacement?
If we agree to replace your item, we will confirm the next steps and timing for that product. See how to report a problem and our Return Policy.